How to Create a Support Case on Salesforce

1. Log in to Salesforce, then access the Help and Training page.
2. Click “Get Support”
3. Click “Create a Case”
4. Select your support topic, category, and issue. For Example:
5. Check if there is an existing topic related to your issue.
6. If no solution applicable to your issue, then click “Create a Case”
7. Enter details and Submit.
8. DONE

 

 

 

 

 

 

 

 

 

Salesforce allows you to track the progress of your support case through the “My Cases” section, accessible from the Help & Training page. You can check for updates, communicate with support agents, and view the resolution status of your case.